About us
New Horizons is a local, independent service provider in Jersey. We are dedicated to offering a person centred approach to social care services in the home and community.
New Horizons has been established to support the development and delivery of sustainable local social care services, promoting equality in our community.
Our Leadership
New Horizons was founded in 2013 and is run by Debbie and Anthony as Directors along with Vicky as our Registered Manager. The team has extensive experience having worked in the sector for several years in a variety of settings.
Anthony Evans
Director
Anthony has worked for 15 years in the Health and Social Care sector in a variety of settings, including Residential Care, Day Services and the Voluntary Third Sector where he has gained first-hand experience of the issues service users and their parents/carers face.
Debbie De Bourcier
Director
Debbie has worked in the Health & Social Care sector since leaving school and during the last 22 years has gained experience in various roles supporting both children and adults with complex needs. During this time she has obtained various qualifications that support her in her role and currently provides Maybo training in Positive Approaches to Behaviour, Disengagement and Physical Intervention skills to our staff team.
Vicky Soar
Registered Manager
Vicky has worked in the Health & Social Care Sector for the last 15 years and has been the Registered Service Manager at New Horizons since 2018 having previously been a Senior Support worker with the organisation. Vicky currently delivers our Safeguarding Training to the staff team and is also a Mental Health First Aider.
Our Philosophy
Out Vision
Our Vision is to Provide a service that enables people to live the life they choose.
Our Aims
- To ensure that people have a real choice of services, offering unique solutions to each individual’s requirements.
- To enable people to participate in their communities, and provide each individual accessing our services the opportunity to have their own unique experience in life.
- To ensure that people have a real choice of services offering unique solutions to each individual’s requirements.
- To provide tailor-made services that people can buy into to improve their quality of life.
- To become an established local provider of social care services.
- Work in partnership with other service providers to help make the personalisation of services a practical local reality.
Mission statement
New Horizons is committed to providing individualised support services for people with additional and complex needs, enabling them to live independent and productive lives.
Core Values
- Service
We operate a social business that integrates concern and ethical business practices with financial acumen and quality corporate management. We aim to provide a consistent and sustainable quality social care service that is continually improving, whilst complying with all relevant legislation, regulation and best practice guidance. We champion sustainable development, green living, and regeneration, embedding sustainability in all of our activities.
- Independence
We seek to promote social justice, independence and choice, diversity and equality of opportunity. Supporting people to realise their full potential.
- Enable
We recognise that investment in people, place and purpose is vital to our success in sustaining and revitalising our community an enabling people to live the life they choose.
- Participation
As an organisation, be an active participant in the local community and provide individuals the opportunity to be a part of their communities. We share knowledge and resources, working in partnership with like-minded others to achieve our objectives, focusing on reaching agreement in all we do. We encourage excellence by actively involving, clients, our community, stakeholders and staff, supporting innovation in all aspects of our work.
- Value
We value peoples’ gifts and aspirations whilst recognising and meeting their needs. We create a positive living and working environment encouraging individual and community wellbeing, fostering shared optimism and purpose.
- Person Centred
Putting people first is at our core and we listen to our clients & their families, staff and those working for partner agencies to ensure that New Horizons is a human-centred organisation. We provide a flexible, person centred service, shaped around the requirements of the individuals accessing the services.
Quality Assurance
To Ensure Quality Assurance our staff team is made up of qualified and experienced healthcare professionals including Support Workers who all have previous experience of working within a clients’ own home.
As part of Quality Insurance programme, we follow a stringent recruitment procedure to ensure that all of our workers are compliant with the requirements of the Jersey Care Commission. This enables us to supply our clients with the highest quality healthcare professionals, at all times.
We are proud of our comprehensive internal quality assurance systems, which are continually reviewed and monitored. We undertake rigorous compliance reviews to ensure that all of our Support Workers have the relevant qualifications and experience necessary for the service that they will provide.
This includes:
• Disclosure and Baring checks.
• A full health declaration.
• Full working history, along with detailed reference checks.
• Annual reviews with The Care Commission to ensure fitness to practice.
We provide regular supervision for all of our care staff, including recorded one-to-one meetings every twelve weeks, observations and annual appraisals. This ensures that our care staff continuously advance their skills whilst continuing to deliver an excellent standard of care.
New Horizons Support Services will regularly review the services we provide. This will be via a 6 month Personal Support Plan review, along with an annual service review.
We will seek the views of all individuals and their parents/carers on an on-going basis. We will collect satisfaction information from both the staff providing the service and from other key staff involved in the individual’s care. This information will be collected whilst the service is being introduced, as part of the 6 month PSP review and annual service review.
We have devised our own service-specific annual satisfaction survey and have kept questions to a minimum and will use these same questions each year to ensure ease of use.
Customers will have the opportunity to provide us with feedback via various methods and when ad-hoc feedback is received at reviews, via the website, social media sites, via telephone calls it will processed and reviewed by the management team. An initial response will be sent in 48 hours and all urgent issues will initiate an internal investigation and be dealt with as a priority.
New Horizons Support Services will provide a written outline of the results of the annual satisfaction survey to the individuals and parents/carers, including the agreed actions as a result of the feedback.
New Horizons Support Services sees people and partnerships as being at the heart of everything we do. We believe that by involving customers in activities relating to their home and communities we can improve their life chances and quality of life.
New Horizons’ overall aim is to continually improve the quality and value of everything we do. We want to be recognised as the Social Care Provider of choice on the Island.
We are therefore committed to ensure that all our customers have an opportunity to get involved putting them at the heart of the business. By listening to them, continuing to do the things that work and introducing solutions to the areas that need improving. Customer involvement is essential in ensuring that our
Training
A strong focus on continued staff training and development is central in our pursuit of excellence. Our staff are trained to the National Standards upon joining the company and all workers complete a comprehensive mandatory training programme which includes Safe guarding, manual handling, infection control, basic life support, fire safety and medication modules. In addition, as part of our Service, we create bespoke training courses based upon the actual needs of each client.
Equality & Diversity
. New Horizons is committed to providing effective and fair services. We value the diverse nature of our staff, clients and those using our services, and will ensure that this is reflected in all our practices, policies and services.
We will:
• Ensure that, as an employer and as a service provider, that we do not discriminate against any groups within the community.
• Aim to ensure that support and information is available to all customers, applicants and other client groups so as to enable equal access to our services.
• Tackle discrimination and to promote diversity and equality of opportunity in the provision of services and employment. This means recognising and valuing the differences between people’s gender, age, ethnic origin, religion, belief, disability, marital status, sexual orientation and any other individual characteristic.
• Recognise that everyone is entitled to be treated with openness, integrity and respect and are therefore committed to the provision of quality and diverse services for all users and potential users, without prejudice or discrimination.
• Ensure that, as an employer and as a service provider, that we do not discriminate against any groups within the community.
• Aim to ensure that support and information is available to all customers, applicants and other client groups so as to enable equal access to our services.
• Tackle discrimination and to promote diversity and equality of opportunity in the provision of services and employment. This means recognising and valuing the differences between people’s gender, age, ethnic origin, religion, belief, disability, marital status, sexual orientation and any other individual characteristic.
Recognise that everyone is entitled to be treated with openness, integrity and respect and are therefore committed to the provision of quality and diverse services for all users and potential users, without prejudice or discrimination
Environmental Sustainability
New Horizons Support Services Limited is committed to reducing the environmental impacts caused by the day to day activities of the business. We will work to improve the environmental impact of our organisation by following these principles:
1. We will comply with the requirements of environmental legislation and approved codes of practice
2. We will aim to improve environmental performance
3. We will reduce pollution, emissions and waste arising from our activities
4. We will reduce the use of all raw materials, energy and supplies
5. We will raise awareness, encourage participation and train employees in environmental matters
6. We will encourage similar environmental standards from all suppliers and contractors
7. We will assist customers and clients to use products and services in an environmentally-sensitive way
8. We will liaise with the local community
9. We will participate in discussions about environmental issues.
New Horizons has met the standards required to be certified as a Level 2 Eco-Active Business, for more information see their website.
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