Hospital to Home Services-Home Care Support New Horizons Support Services

Hospital to Home

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Our hospital to home service can enable you to return home after a stay in hospital, we can help you to settle back in to your familiar surroundings.

Whether you require a high level of care, or just some support with activities of daily living during your recuperation period, we can provide a Healthcare Assistant/Support Worker to assist you with getting from hospital to home.

When admitted to hospital, you may look forward to returning to your own home, to recuperate in the place where you feel most comfortable and relaxed. With increased care requirements, you may fear that you will not be able to go home, and instead will need to move in to a nursing or residential home.

Is this service the right one for me?
Our high quality hospital to home service is most suited to an individual who is:
• Currently an in-patient in hospital, wishing to return home immediately after being discharged
• Due to be admitted to hospital and will require support after they have been discharged
• In need of practical help or advice about returning home after leaving hospital
• Already at home and in need of extra support following a recent stay in hospital
Whatever your circumstance, we can offer a service tailored to meet your individual needs.

Post-Operative Care
Our post-operative care is usually planned in advance of your hospital admission. This ensures that every element of your care package is organised to commence from the moment that you are discharged from hospital.

Transport
As part of our hospital to home service, we will support you with your transfer from hospital, making sure you feel comfortable at all times. We can arrange for a Nurse, Healthcare Assistant or Support Worker to meet you at the hospital and, where required, can organise transport on your behalf.

Equipment
We can liaise with the hospital Discharge team to ensure that any required equipment has been installed in your home, for example hoisting equipment. In addition, we will ensure that a full risk assessment is carried out in your home to make sure it is completely safe for your return

Training
Our service is tailored to meet your individual requirements. Should you have any specific care needs, we can ensure that your Carers have received bespoke training in preparation for your discharge from hospital.

Emergency Response
We understand that hospitals are not always able to give substantial notice before arranging your discharge. Should you need us to respond quickly, our service can often commence within 48 hours of your initial enquiry. Our Care at Home Team can liaise and work closely with your G.P, hospital Doctors, Nurses, Discharge Teams and Social Workers to ensure you have a smooth transition from hospital to home.
To find out more about our Hospital to Home service, please contact our dedicated Home Care team or call us on 01534 888826.

Hospital to Home FAQs
Will you work with other healthcare professionals who are involved in my care?
We will work with other healthcare professionals involved in your care. We can liaise directly with your Discharge Teams prior to your hospital discharge to ensure that everything is prepared in time for the moment you leave hospital. We can work with your GP and Social Worker to ensure that we fully understand your current condition and circumstances.

What happens if I do not have a confirmed discharge date?
If you don’t have a confirmed discharge date, we can still arrange your care service. A member of our Care Team can visit you in hospital or at home and discuss your care requirements at a date and time to suit you. We will carry out a risk assessment of your home to ensure your safety. This can be arranged with family or friends, or for a date when you have been discharged from hospital. We can often complete the assessment on the day that your care is due to commence. We will then arrange for suitable Carers to provide your healthcare service with whom you can meet prior to your service commencing.

Will I need a Healthcare Assistant/Support Worker to provide my care?
To determine whether you will require the support of a Healthcare Assistant/Support Worker we will carry out a full care assessment. Carers are able to support you with everyday activities such as getting in and out of bed, however, a Nurse will support you with more complex requirements such as dressing wounds and administering complex medication. Should you wish to have support from a Nurse, Healthcare Assistant and Support Worker at varying times, we will be more than happy to arrange this for you.

Can I reduce the amount of care that I receive if my condition improves?
Our care service is flexible, allowing you to change the level of support that you receive in-line with your requirements. We aim to actively support your rehabilitation progress to encourage you to live as independently as possible, as quickly as possible. As your condition improves your support needs are likely to reduce and the service that we provide can easily be adapted to the level of care that is appropriate for you.

Minimum Visit Time
Ensuring a quality service with a minimum visit time as standard.
With our experience delivering expert care in the home, we know that even a brief visit to carry out your personal tasks is not something to be rushed if we are to carry out a safe and high standard of care. It is for this reason that New Horizons offers minimum visit times between 1/2 hour to and 1 hour depending on your needs.

We strongly believe there should be no pressure to rush the tasks of daily living and feel this is especially important for the elderly or individuals with physical disabilities, where maintaining safety in their environment is paramount. We don’t want to rush our carers and we don’t want our carers to rush you.

During our visits, our care staff can offer support with not only personal care but also by providing company and conversation. We feel passionate about building strong, trusting relationships and believe this can only be achieved by investing time rather than delivering short bursts of care.

Our services are accessible to individuals with mild/moderate needs to those who require specialist support and can be funded privately or if arrangements are in place through Health & Social Services funding.

New Horizons are Approved Providers of Short Breaks Respite Services for Children, Outreach Short Breaks Respite Services for Adults and Home Care Services with The States of Jersey and so you may be able to apply for funding for these services.Further information on the Long Term Care Scheme and Approved Providers can be found on The States Of Jersey Website.

Whether your care is paid for by private or public funds, we can deliver a high quality service to you, tailored to your individual requirements. The Price for our Hospital to Home Services is based on your care needs and the level of support required and starts from £20.00 an hour for 1:1 support.

For more information on how our services are provided and funding options go to our services page.

To find out more about our Hospital to Home service and receive a quote based on your individual care needs, please contact our dedicated Care Team on 01534 888826 or via our contact form.

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