Home Care | States of Jersey Approved Provider New Horizons Support Services

Home Care

New Horizons provides a range of Home Care services in Jersey that enables people to continue to live at home.

Our Personal Home Care Services can support you with getting in and out of your bed, dressing, administering medication, bathing and continence care, at a time to suit your convenience. Maintaining your dignity is of paramount importance to us, which is why our Carers will ensure you feel comfortable at all times.

Personal Care
When faced with illness or immobility, it can be a struggle to carry out everyday activities that you may have once performed with ease.

Our discreet personal care service is designed to support you with your day-to-day living, as well as providing you with the encouragement and emotional support that you may need to remain living independently.

Your Carer is able to fully support you with your bathing requirements. They can assist you in getting in and out of the bath or shower safely, as well as washing and drying your hair and body, if required. Should you be able to bathe independently, they are able to sit with you and offer support when needed; giving you peace of mind that someone is there to ensure your safety.

Fastening buttons and zips, and tying laces are simple processes to most however, for many individuals such things can become impossible tasks. If you need help getting dressed and undressed, you can rely on our Carers to provide support to make things easier for you.

Bed Routine
Our Carers are able to assist you getting in and out of bed, at a time which suits your own routine. In addition, we can also provide support with hoisting, as required.

We are able to support both your urinary and faecal continence whilst preserving your dignity, at all times. Your Carer can help you to get to and from the toilet and, where required, will monitor your personal hygiene in order to ensure your health and comfort. This can include changing catheter and stoma bags, incontinence pads and sheets, and help with bathing and changing clothing.

Meal Times
As part of our personal care service, our Carers are able to support you with all aspects of meal times. This can include assisting with your weekly shop, helping with the preparation of your meals, and managing the food in your house.

Household Tasks
Our Carers can assist you with light household duties as part of your personal care service and will help with tasks such as laundry, vacuuming and washing up. If you are able to complete these tasks yourself, in order to maintain your independence our Carers can just be on hand to offer support where required.

Medication Assistance
You may sometimes forget to take your prescribed medication, or may struggle to take it the correct way, which could put your health at serious risk. Our Carers are able to alleviate this worry by prompting you to take your medication and ensure you’re taking the right dosage, at the right time.

If remembering to take your medication is not a problem, but you’re unable to physically take it due to your condition, our Carers may be able to help administer your medication, provided there is a clear prescription to follow and the Medication is dispensed into a MARS Dosset box.

Home Care FAQs

How soon can my care service start?
Our service can often commence within 48 hours of your initial enquiry. Upon receiving your enquiry we will arrange to visit you in your home and carry out a full assessment of your care requirements and a risk assessment to ensure your safety.

A personalised care plan will be produced for you, which we will finalise with you and your family, making sure that you are happy with every aspect. We will select Carers to provide your care based on your needs, personality and preferences.

We understand that in a crisis situation you need us to react quickly to allow a care package to start immediately. In such circumstances we will simplify our service delivery process and carry out an immediate assessment in order to facilitate a faster response.

Can you support me for only a short amount of time each day?
Our minimum duration of visit depends on your care requirements and where in the island you live. Should you require short visits, please contact a member of our Home Care Team who will be able to advise how we are able to help you.

What if I only require support with my household chores?
As part of your care package, your Carers can support you with everyday activities including light household chores, such as laundry, washing up and hoovering. Unfortunately we do not provide solely domestic support without supporting any healthcare requirements. If you only require support with household chores we would advise you to contact a local domestic agency who should be able to offer this level of support at a much lower cost.

Can your Carers help me with my pets?
Whilst our Carers will do everything they can to support you, we cannot guarantee support with your pets. If you do require help with looking after your pets, we will do our utmost to match you with Carers who feel comfortable doing so.

Supporting You in Your Home

New Horizons are Approved Providers of Short Breaks Respite Services for Children, Outreach Short Breaks Respite Services for Adults and Home Care Services with The States of Jersey and so you may be able to apply for funding for these services. Further information on the Long Term Care Scheme and Approved Providers can be found here.

Our services are accessible to individuals with mild/moderate needs to those who require specialist support and can be funded privately or if arrangements are in place through Health & Social Services funding.

Whether your care is paid for by private or public funds, we can deliver  high quality home care services to you, tailored to your individual requirements.The Price for our Home Care Services is based on your care needs and the level of support required and starts from £20.00 an hour for 1:1 support.

If you would like to receive a quote for our Home Care Services, based on your individual care needs, please contact our Care Team on 01534 888826 or email us at info@newhorizonssupportservices.co.uk or via our contact us page.

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