Our Services -New Horizons Support Services New Horizons Support Services
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Our Services

At New Horizons Support Services we believe our services offer a range of support packages for individuals and families living in Jersey who require Social Care, including a sitting service, 1-1 community support, crisis & transition support, activity weeks/ sessions and Life skills training packages.

New Horizons is a local, independent service provider with a team of well-trained individuals that offers a person centred approach to social care. We enable people to access their communities and have a broad range of experiences. Our aim is to ensure that people have a real choice of services that enable people to participate in their communities, and provide each individual accessing our services the opportunity to have their own unique experiences in life.

At New Horizons Support Services our services include tailor-made care packages providing respite for individuals, their families and carers, thus enabling people to live the lives they choose. Our services provide flexible alternative options for and adults, to the traditional respite services offered on the Island.

Should you wish to have a shorter period of respite, for example, just an afternoon break twice a week where you’re free to spend time with friends, start a hobby or just have some time to yourself, New Horizons can provide a Support Worker who can look after all of your dependent’s care needs.

For many, the challenges of caring for an elderly, chronically ill, or disabled family member are simply a part of daily life. Caregiving, though, is a demanding job and no one is equipped to do it alone. Respite care provides short-term breaks that can relieve stress, restore energy, and promote balance in your life.

Even if working with family members is difficult, there are many other respite care options available to support you and your loved one.

We offer truly personalised respite options including supporting individuals in their own home, an environment they know and are already comfortable with. As our services are life long, it avoids the stress of unnecessary transitions and ensures continuity in how a person’s support is delivered.

Our services are accessible to individuals with mild/moderate needs to those who require specialist support and can be funded privately or if arrangements are in place through Health & Social Services funding.

New Horizons are Approved Providers of Short Breaks Respite Services for Children, Outreach Short Breaks Respite Services for Adults and Home Care Services with The States of Jersey and so you may be able to apply for funding for these services.

Minimum Visit Time
Ensuring a quality service with a minimum visit time as standard.
With our experience delivering expert care in the home, we know that even a brief visit to carry out your personal tasks is not something to be rushed if we are to carry out a safe and high standard of care. It is for this reason that New Horizons has a minimum visit time of 1/2 an hour dependant on your needs.

We strongly believe there should be no pressure to rush the tasks of daily living and feel this is especially important for the elderly or individuals with physical disabilities, where maintaining safety in their environment is paramount. We don’t want to rush our carers and we don’t want our carers to rush you.

During our visits, our care staff can offer support with not only personal care but also by providing company and conversation. We feel passionate about building strong, trusting relationships and believe this can only be achieved by investing time rather than delivering short bursts of care.

If you are simply seeking the reassurance of having someone visit your home to check you have everything that you need, we offer a flexible service with tailored visit-lengths which can be adapted to suit your needs. This can be with a carer visiting 2 or 3 times per week instead of daily, or using their time to help you with other duties such as domestic chores or trips to the community, this ensures you get the most from our your time with your carer and a care plan than works for you.
Our Care Process
When arranging your care package, we follow a stringent process to ensure that you receive a truly bespoke and high quality care service.

Stage 1
Our specialist Care at Home Team receives your homecare enquiry. We will discuss your specific care requirements with you and get to know your personality and preferences. We will provide information on the services that are available to you, as well as an outline of costs.

Stage 2
We will arrange for a member of our Care Team to visit you and carry out a comprehensive care assessment of your care needs, including a risk assessment to ensure your safety. Following this visit, a fully costed care package will be offered.

Stage 3
We will finalise your care plan with you and your family, making sure you are happy with every aspect.

Stage 4
We will identify suitable healthcare professionals to support you in-line with your care plan and arrange for you to meet them to ensure that all of your needs are met. If any additional training is required to support your care requirements, this will also be coordinated.

Stage 5
Your service commences.

How soon can my care service start?
Our service can often commence within 48 hours of your initial enquiry. Upon receiving your enquiry we will arrange  to visit you in your home and carry out a full assessment of your care requirements and a risk assessment to ensure your safety.

A personalised care plan will be produced for you, which we will finalise with you and your family, making sure that you are happy with every aspect. We will select Carers to provide your care based on your needs, personality and preferences.

We understand that in a crisis situation you need us to react quickly to allow a care package to start immediately. In such circumstances we will simplify our service delivery process and carry out an immediate assessment in order to facilitate a faster response.

Funding Your Care
Many people presume that receiving a bespoke care at home service is beyond their financial means; however, as more information about financing care becomes available in the public domain, care at home is becoming an increasingly popular option.

Funding for care can be a confusing subject area, however, by carrying out a little research and utilising resources available to you, your options become clearer and easier to understand.

Public Funding
You may be eligible to receive help with funding your care from the Government. You have the right to request a free care assessment from your local Social Services department; this can include a community care assessment and a means-tested financial assessment to see if you are eligible to receive support with the cost of your care.

For information on the Long Term Care Scheme and your entitlements click here.

Private Funding
Should you not be eligible for public funding, or would simply prefer to fund your care privately, you will need to source your care independently. Faced with so many different options and conflicting information, this can become both a time-consuming and overwhelming task.
If you are looking for support with financial planning, we would recommend that you contact an impartial Financial Advisor specialising in Care Fees. They can discuss options such as:
• Equity Release
• Funding Care fees
• Estate preservation
• Wealth Preservation

Supporting You
Whether your care is paid for by private or public funds, we can deliver a high quality homecare service to you, tailored to your individual requirements.

If you would like to receive a quote for our Care Services, based on your individual care needs, please contact our Care Team on 01534 888826 or via our contact us page.

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